Customer Service
Do you have a question, comment or suggestion to pass along to The T-Bar? Please contact us via phone or email. We value our visitors privacy, all information given will be held in the highest confidence.

Sizing Charts and Info
Manufacturer Sizing Info & Charts

Shipping Process
Most orders are shipped via UPS within 2 days of being processed, Monday - Friday. Orders placed evenings, weekends or holidays are processed on the following business day. If there should be any delay in shipment or if a product is temporarily out of stock we will notify you right away via email or phone (see our back order policy). UPS shipping rates are calculated in at the time your order is placed, based on the destination zip code and class of service required.

Calculations for shipping durations are based on the day of shipment plus the number of business days required for delivery and do not include weekends and holidays. Shipments made on weekends and holidays will be counted as originating on the following business day.

When your order has been shipped, we will send you a confirmation email with a tracking number, if applicable. The T-Bar is not responsible for any delays that result from UPS.

If an incomplete or inaccurate address is provided, there is a $10.00 fee for all items returned back to The T-Bar as undeliverable. We are not checking address or zip codes for accuracy so please ensure a correct entry.

Backorders
We maintain a large inventory in an attempt to keep all items in stock. At times, due to large demand or delays in supplier shipments, a backorder situation may occur. If a product you requested is backordered, you will be notified by email of the situation. We will refund any charges to your credit card until the backordered product is available to ship. Whether we ship the in-stock portion of your order is dependent on the total number of items and the timeframe until the back-ordered products are available. If we send you an incomplete order, the remaining backordered products will be sent with no additional shipping charges

Return/Exchange policy
Returns and Exchanges are only accepted within 10 days of your product being received and only on selected products (see below). There are no refunds on discounted products. **Any returns/exchanges sent back without first contacting us to receive the Authorization Number will be billed a re-stocking fee of 25%. US government law prohibits the T-Bar from accepting the return of ANY underwear, thong, or swimsuit products. Most other products may be return following the procedure below. CLOTHING/ACCESSORY RETURNS Clothing items must be unworn and still have the tags attached. Please ask all questions before making your purchase. There is no re-stocking fee for returned clothing/accessory items unless we have not been contacted for authorization. RA Numbers are only valid for a period of 21 days. We must receive the returned/exchanged product(s) within this timeframe or the goods will be returned to you at your expense.

The customer is responsible for all shipping charges on both exchanged and returned items. Shipping fees are not refundable. BEAUTY PRODUCT RETURNS Due to the nature of the products we sell, we cannot accept returns/exchanges for fragrances, cosmetic items, or some skincare/haircare products. We can not accept back any opened or used products. The products must also be in their original packaging. There is a 20% re-stocking fee for all returned beauty items unless we have not been contacted for authorization (see note in italics above). Exchanged items do not have a restocking fee.

Return Process
Follow the instructions on the return form included with your order. Pack neatly in the original packaging if possible. Include the completed form with your return/exchange. (We recommend that you track/insure the return packages as we cannot accept responsibility for packages that we do not ship ourselves).

Sale items
Sale items are final therefore are not returnable or exchangeable.